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HaonTech Club for Small Business

Small Business Starter Computer Support Plan

Here's What's Included When You Become A Member

UNLIMITED REMOTE Technical Support:
Have technical issue with your PC or MAC? Email not working? Need help installing that printer? Did your computer get a virus or it's just 'slow'? Don't have anyone you trust to call? Give us a call from 8am to 6pm and expect quick response times, a high quality of service and expert problem resolution.  We are professional, certified experts supporting your small business.

Technical Support includes:

  • Microsoft and Apple desktop operating systems
  • E-mail applications and browsers
  • Microsoft Office
  • Hardware and network troubleshooting
  • Mobile phones and tablets
  • Printer installation and support
  • User administration
  • Desktop performance problems
  • Virus and malware infections

24/7 Proactive Monitoring and Alert Service:
Think of this like credit monitoring BUT for your computer network! This 24/7 network monitoring service will allow us to detect and report certain computer problems before they escalate into downtime, data loss, or expensive repair issues.
"Peace of Mind" Anti-Virus and Spyware Service
This is not your typical unmanged anti-virus software from Norton or McAfee. We include the cost of your anti-virus licenses plus monitor your system logs for malware.

Weekly Computer Tuneups
Boost the overall speed and performance of your PC with system cleanups.

Windows Updates
Installation of critical system updates with our patch whitelisting service.

Lost/Stolen Computer Tracking
Have extra peace-of-mind by configuring your laptop with special software that helps you locate it in the event it gets lost or stolen.

Monthly Maintenance Reports
Each month we will email a report that gives you details on what services where performed on your system.

Discounts on Services, Projects, Technical Support and Hardware Purchase Procurement Process
All members receive a discount on our standard technical support rates.   We have Dell, Lenovo and major technology distributors partnerships and can help with your hardware recommendations when you purchase directly from us.

90 Day Money Back Guarantee!
We will refund 100% of the money you’ve paid us with no questions asked if in the first 90 days you are not 100% satisfied with our service or your decision to partner with HaonTech.com.

Our goal is to give you peace-of-mind and worry-free IT.  We understand you are small and need to keep your costs down.  The HaonTech Club for Small Business provides remote technical support and proactive monitoring services needed to make sure your computers stay in top shape and aren't neglected if something needs attention.  Our proactive monitoring tools constantly check for warning signs of computer problems before they occur, get worse or cause any potential downtime. For issues that cannot be resolved remotely, onsite technical support and repair services are available at an hourly discounted rate.

So What's This Going To Cost?

Here is the kicker!  Since you are a sole-proprietor and wear many hats in your business, you don't want to spend your precious time dealing with technology problems.  You want to make sure you are being as productive as possible and leverage your technology wisely.  Having someone in your staff 'take care' of your computers pulls them away from your core business and other revenue-generating tasks.  Hiring a part-time IT admin to monitor your computer network, alert you of malware and tune up your computer is way too expensive and complicated for your business right now. Taking your computer to an office supply store or mall to get it fixed by a random person each time when you have a problem is also counter productive.  Calling some random 'computer guy' who's business model depends on your computers actually having issues in order to charge you by the hour is also a waste of your time and money.  HaonTech invests thousands of dollars in keeping up with technology, technical trainings, customer service and industry certifications in order to keep you productive and guarantee our work.

But you can get ALL of this for only $1.49 per day* – AND unlike most IT support companies , we stand behind our services with our unconditional money back guarantee.

Why so cheap? Because we designed this club for small businesses with less than three PCs like yours and streamlined our processes with the latest technology to automate where possible and minimize time-consuming manual tasks. Our services provide technology solutions that help your business grow and remain competitive.  That is your bottom line.  If you are not a 'tech person', you are likely not using technology to its fullest and are not following IT best practices. We can help you with that.

Membership Starts At Only $1.49 A Day *

That's all.  Only $1.49 per day*, less than a cup of coffee, gets you all these services and peace-of-mind with your IT.  This is the easiest, no-brainer investment you will make for your business.

 

Frequently Asked Questions (click to expand)

Does my membership include the cost of technical support?

Yes!  It includes unlimited remote technical support.  If necessary to be onsite, onsite technical support hours are billable at a discounted rate.  Your membership also includes a proactive monitoring service which alerts us about certain issues on your computer that need to be taken care of before they escalate into downtime, data loss or slow performance. We will know about most issues before you do.  Your computer is added to our security operations center which keeps an inventory of all systems supported and helps us make sure they always run smoothly. If we encounter an issue, we diagnose the issue and provide you with an estimate to fix it at a discounted rate. PLEASE NOTE: Onsite support is scheduled and priority is given to clients on our full service Managed IT Services Plans.  Some services (i.e. new computer, printer, router setup, etc.) are considered additional 'project work' and billed separately.

Help Desk Level 1, 2 and 3 Remote Support is included for FREE. Level 4 and onsite technical support are billable at a discounted hourly rate. If Help Desk is not able to resolve an issue and needs escalation, you will be given the other level support options to pay at your discounted rate.

I already have antivirus software. Why join?

What you probably have are unmanaged automatic services that nobody is checking for you. Did you know that antivirus software does not prevent viruses 100% of the time? What do you do if you have a virus and who do you contact that 'knows' your computer? Our services provide technicians available to support you and are proactively checking your system. PLEASE NOTE: This is a basic starter computer support plan. For higher cyber security, maintenance and priority support, we recommend our Managed IT Services plan and our recommended hardware and security solutions stack.

Why membership? Why not pay as needed?

It helps you create a baseline budget for your IT with a flat low monthly fee. The convenience of having your computer constantly monitored by our IT professionals will save you the headaches and worries of being 'alone' with your IT. You will also save time and money by preventing some major incidents from occuring. PLUS, you don't rely on a single 'guy' to help you. You'll have a team of technicians available and don't have to worry about at tech going on vacation, getting sick or simply not available to help you.

 

What's the criteria for membership?

Membership is not open to everyone. You must be invited to join. If you do not have an invite, sign up with invite code INV00 and your application will be considered.  Businesses in certain industries, like medical, that have extra security and compliance requirements do not qualify for club membership. Businesses with multiple systems, special requirements or based in corporate office environments may also not qualify. Our Managed IT services is a better fit for businesses that do not qualify for club membership.  Computers need to be problem-free before being added to our plan. Any existing issues must be remediated prior to joining.  We will provide a quote for fixing any PC issues you are currently experiencing.

 

Your "Thrilled Today Or You Don't Pay" 100% Money Back Guarantee

We are so confident in our services and support that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

"We will refund 100% of the money you’ve paid us with no questions asked if in the first 90 days you are not 100% satisfied with our service or your decision to partner with HaonTech.com."

 YES! I want to join the HaonTech Club for Small Business!

I want peace-of-mind and eliminate computer headaches!

$44.90/device/month + $97 setup fee

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* Club membership not open to the public. By invitation only. Restrictions apply for membership.  HaonTech.com, LLC. reserves the right to accept or refuse membership at our discretion. Payments due 1st of each month automatilcally via eCheck/ACH payment plan.  Initial $97 setup fee required. Before you become a member, your computer will be checked to make sure it is problem free. Any problems found during initial checkup must be repaired and paid for prior to your membership approval.