9 Things We Do Better
We challenge you to find another computer consulting firm in Bergen County that would dare to make these promises:
- We’ll Respond Within 60 Minutes or Less – Guaranteed. Our experienced qualified technicians will answer immediately or will respond to your service request in less than sixty minutes – Guaranteed.
- Speedy Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll send a technician over.
- No Geek Speak. Our specialists will make sure never to answer your questions using “geek speak.” We’ll listen to your questions, and make recommendations in plain English that you can actually understand.
- 100% Unconditional Satisfaction Guarantee. Complete satisfaction will be yours with our services. We will do whatever it takes to make you happy. No hassles, no problems.
- No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
- Predictable IT Expenses. For small businesses and non-profit organizations, it’s hard to budget variable expenses. We won’t nickel and dime you with “unforeseen” or “unexpected” charges. You know EXACTLY what to expect with no surprises, which makes budgeting for IT expenses painless.
- Accurate Online Invoicing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
- We are always here to help. We have technicians on call 24/7 so if you have an emergency problem, you can get a response right away. Even if it’s outside of regular business hours.
- Partnership relationship. As our client you gain a Trusted IT Partner, not just another “IT guy” or “consultant”. We have quarterly business reviews that help you regularly evaluate your IT strategy and proactively look for ways to improve your business.
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